Manly Airport Shuttle
Northern Beaches Shuttle
📞 02 9905 4786

Cancellation & Refund Policy

Last updated: January 2026

At Manly Airport Shuttle Service, we aim to provide reliable and transparent transfer services across Sydney and the Northern Beaches. In accordance with Point to Point Transport (CPPP) guidelines and standard Sydney transport booking terms, the following policy outlines cancellation fees, refund rules, and adjustments for flight schedule changes.

1. Cancellation Notice Windows & Fees

  • More than 24 hours notice: Cancellations made more than 24 hours prior to your scheduled pickup time receive a 100% full refund (minus any third-party payment gateway transaction fees, if applicable).
  • Between 12 and 24 hours notice: Cancellations made between 12 and 24 hours prior to scheduled pickup incur a 50% cancellation fee.
  • Less than 12 hours notice / No-Show: Cancellations made within 12 hours of the scheduled pickup time, or failure to show up at the designated pickup point, will be charged 100% of the total booking fare (No Refund).

2. Flight Delays, Early Arrivals & Diverted Flights

We monitor live Sydney Airport flight arrival schedules for all airport pickup bookings.

  • Flight Delays: If your flight is delayed, your driver pickup time will automatically adjust based on updated landing telemetry at no extra charge.
  • Flight Cancellations or Diversions: If your airline cancels or diverts your flight before departure, you must inform us immediately. Provided you notify us prior to driver dispatch, we will issue a full credit or reschedule your transfer at no additional cost.
  • Excess Passenger Delay at Terminal: Standard waiting times are included with every airport pickup (60 minutes for International T1; 30 minutes for Domestic T2/T3 from actual flight touchdown). Delays beyond these complimentary periods due to lost baggage or immigration checks may incur standard wait-time fees in line with Point to Point Transport regulations.

3. Amendments and Booking Changes

You may request date, time, or location changes to your booking free of charge up to 12 hours prior to pickup, subject to vehicle availability. Requests made within 12 hours will be handled on a best-effort basis but cannot be guaranteed.

4. Cancellations Made by Us

In the rare event that Manly Airport Shuttle Service must cancel a booking due to unforeseen circumstances (e.g., severe weather events, extreme road closures, or safety hazards), you will receive an immediate notification and a 100% full refund or an alternative transport arrangement.

5. Refund Processing

Approved refunds are processed back to the original payment method (Credit/Debit card or bank transfer) within 3 to 5 business days, depending on your financial institution.

6. Contact Us

To request a cancellation, amendment, or refund, please contact us promptly with your booking reference details: